Privacy policy

Privacy Policy

Last Updated: 28 June 2026

At Trade Trophy ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when using our website and purchasing our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment confirmation information (payment details are securely processed by our payment providers and are never stored by Trade Trophy)

  • Uploaded certificates, artwork, logos or personalised files required to complete your order

  • Device information such as your IP address, browser type and operating system

  • Website usage information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Manufacture and personalise your products

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and shopping experience

  • Detect fraud and maintain website security

  • Comply with legal obligations

We only collect the information necessary to provide our services efficiently.

Personalised Files

When you upload certificates, logos, artwork or other personalised content, those files are used solely for the production of your custom order.

Unless required by law, we do not sell, publish or commercially distribute your uploaded files.

Payment Information

All payments are securely processed through trusted third-party payment providers.

Trade Trophy does not store your full debit or credit card details on our servers.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your shopping experience.

Cookies may also be used by Shopify and trusted third-party services for analytics, security and advertising purposes.

You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

  • Shopify

  • Payment providers

  • Shipping carriers

  • Manufacturing and fulfilment partners

  • Fraud prevention services

  • Legal authorities where required by law

We never sell your personal information.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.

While no online service can guarantee absolute security, we work with trusted providers and continuously monitor our systems to help keep your information secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Meet accounting and legal requirements

  • Resolve disputes

  • Enforce our policies

Uploaded artwork and certificates may be retained for a reasonable period after your order has been completed to assist with customer support, replacements or order enquiries before being securely removed where no longer required.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal information.

  • Withdraw marketing consent at any time.

  • Request a copy of your personal data where applicable.

To exercise these rights, simply contact us using the details below.

Third-Party Services

Our website is hosted on Shopify.

We also rely on trusted third-party providers for payment processing, analytics, shipping and website functionality.

These providers process information according to their own privacy policies and applicable data protection laws.

Children's Privacy

Our website and products are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact us.

Trade Trophy

Email: trophytrade4@gmail.com